REFUND & RETURN POLICY

Can I return my order?
 

As we mainly deliver ultra-fresh and perishable goods we will request that you check properly your order upon delivery.

Should, at this time, some goods not be as per your expectations, or be for any reason deteriorated we will then take them back and refund you accordingly. 

Can I get a refund or replacement?
 

Al Marsa Gourmet is confident our products are the best tastings, highest quality you'll find, and backs every almarsagourmet.com purchase with a 100% Satisfaction Guarantee. If you are not entirely satisfied with your purchase, contact us within 2 days of receipt and we will refund your full purchase price and/or issue a replacement.

Can I cancel my order?
 

You may cancel an online order, provided you notify Al Marsa Gourmet by 5 pm, the day before the scheduled delivery date. 

Disclaimer 

While every care has been taken to ensure that all the product information represented herein - like images, descriptions, ingredients, availability & price - is correct & updated, Al Marsa Gourmet cannot guarantee the accuracy of the same information at all times.

Al Marsa Gourmet recommends you to 'confirm' with us prior to placing your order online. If not, we will inform you of variations, if any, prior to receiving your order.

If you need more clarifications on the above - feel free to reach out to our customer care team at info@almarsa-gourmet.com

HOW DOES IT WORK?

Simply follow 4 steps

Add products to the basket

Don't forget anything!

Validate your order

Choose between self-pickup or home delivery in Muscat and Sohar

We will share the time for your delivery/pick-up

A confirmation message will be sent on the day of the delivery

We accept both, credit cards and cash upon delivery/pick up

We deliver on  Sunday, Monday, Tuesday, Wednesday and Thursday from 12:00 pm to 7:00 pm.

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